Shipping & tracking
From Japan to your door. Here is how to follow your order, understand each shipping milestone and get help when something needs attention.
Track your parcel
Enter your order number and checkout email or phone number, or the tracking number from your shipping email. Carrier updates begin after a tracking number is attached to your shipment.
View your order details
Sign in with the email address you used at checkout to view your orders securely.
Open the View your order link in your order confirmation or shipping email. This takes you to your secure order status page. The tracking-number links in your shipping confirmation open our tracking page, where you can follow the latest available carrier scans.
Cannot find the email? Check your spam folder, or contact us with your order number and the email address used at checkout. Do not post your order details publicly.
Two parts to the journey
Order preparation: please allow time for your order to be prepared for dispatch. Your order confirmation means we received your order. We will send a shipping confirmation with tracking details when your parcel is on its way. For an update before dispatch, contact us with your order number.
International delivery: the carrier transports the parcel from Japan to your address. A carrier's transit estimate starts after handover, so it does not include order preparation time. Customs processing, weekends, holidays and remote destinations can affect arrival.
What the tracking milestones mean
- Order confirmed. Your order has been received. Your order is prepared before carrier tracking begins.
- Label created. A tracking number exists. The carrier may not yet have your parcel; look for an acceptance or pickup scan.
- Accepted / in transit. The carrier has recorded receiving the parcel. Follow its scans as it moves through the network.
- Customs / delivery partner. When reported by the carrier, these updates show clearance or a handover to the local delivery service. A scan can take time to appear.
- Out for delivery / delivered. These are the carrier's reported delivery events. If an item is marked delivered but is missing, contact us so we can help investigate.
The wording and detail vary by carrier. Some updates appear directly on your order status page; others are available through its carrier link. Not every shipment displays every milestone. Tracking shows recorded events, not a live GPS position.
Delivery from Japan
We ship with tracking to the United States, Vietnam, Canada and Australia. Shipping costs are shown at checkout before you pay.
Shipping prices
Shipping is charged in U.S. dollars according to the estimated packed weight used at checkout.
| Destination | Up to 500 g | Over 500 g to 1 kg | Over 1 kg to 2 kg |
|---|---|---|---|
| Vietnam | $19.95 | $29.95 | $39.95 |
| United States, Canada and Australia | $29.95 | $39.95 | $59.95 |
The final shipping charge is shown before payment. For orders above our 2 kg online shipping limit, contact us before ordering. We will not add extra postage to a paid order without your agreement.
Estimated delivery time
Allow an estimated 10–25 business days from ordering to delivery. This includes an estimated 3–7 business days for order preparation, followed by roughly 7–18 business days with the carrier. These are estimates, not guaranteed arrival dates. Customs processing, availability, holidays and remote destinations can cause delays. Please contact us before ordering for a fixed deadline.
Import charges
Shipping prices do not include import duties, import taxes or carrier customs/clearance fees. The carrier or customs authority may ask you to pay these charges before delivery. They depend on the goods, their manufacturing origin and the applicable rules; shipped from Japan does not necessarily mean made in Japan. Any sales tax collected at checkout is separate from these import charges.
A delay, missing scan or split shipment?
If your tracking has not moved, shows an exception or has passed its estimated arrival date, get help with your order. Include your order number, tracking number and the last update you can see. If your order is sent in separate parcels, check each tracking number on your order status page.
If an item becomes unavailable or we cannot meet the shipment timing given for your order, we will contact you with your options, including a refund where applicable.