Terms of service

Last updated: September 28, 2026

Shopping with Drift Balloon

These terms apply to purchases from driftballoon.com. Drift Balloon is an independent retailer of Japanese skincare. Product brands belong to their respective owners; we are an independent retailer.

Product information

Orders ship from Japan. Your order confirmation acknowledges that we received your order; a separate shipping confirmation will include tracking details when your parcel is dispatched. Shipping from Japan does not necessarily mean a product was manufactured in Japan.

Please review the selected model, color, size, materials and care instructions before ordering. Display colors may vary by screen. Props and other items shown in photographs are not included unless the product description says otherwise. We will not substitute a different product or color without your agreement.

Prices, payment and order information

Product prices and the checkout currency are shown when you shop. Shipping charges and applicable taxes collected by the store are displayed before payment. Import duties and clearance charges are included only when the delivery option expressly says so; check the stated import-charge terms before paying.

Please provide accurate contact and delivery details and use a payment method you are authorized to use. If you notice an address error, contact us promptly. We cannot guarantee an address change after dispatch.

If we discover an availability, description or pricing error affecting your order, we will contact you before making a material change. You may decline the proposed change. If we cannot fulfill your order as agreed, we will cancel the affected items and refund the amount paid for them. If the whole order is canceled, we will refund the full order, including shipping.

Shipping and delivery

Orders ship from Japan. Order preparation takes place before international transit. Carrier transit estimates begin after handover and can be affected by customs, weekends, holidays and remote destinations. A tracking number or label-created event does not by itself mean the carrier has received the parcel.

If we cannot meet the shipment timing stated for your order, we will contact you with an updated shipment date and the option to cancel for a refund, as required by applicable law. See our Shipping & tracking guide for details.

Final sale, cancellations and order problems

We do not accept change-of-mind returns or exchanges. Once your order is being prepared, change-of-mind cancellations are not available. These limits do not remove remedies for damaged, defective, incorrect or unavailable items, qualifying delays, or other rights under applicable law.

Our Final sale & order help page explains how to report an issue and how we handle replacements, refunds and missing parcels. Contact us before returning any item.

Privacy and use of the store

Our store is hosted by Shopify, which collects and processes personal information to operate the store and provide enhanced services based on activity across this store, other merchants and its platform. Information you submit is shared with the platform and third parties, including in other countries. Our Privacy policy explains this processing. You can use the platform's privacy portal to exercise available rights, including opting out or objecting to certain processing, depending on where you live.

You must not misuse the store, interfere with its operation, submit fraudulent orders or attempt unauthorized access.

Updates and contact

We may update these terms for future orders. Changes do not retrospectively remove rights attached to an order already placed. Nothing in these terms limits rights that applicable law does not allow us to exclude.

For questions about a purchase or these terms, use our contact form. Include your order number if you have one.